At Dutt Pack, customer satisfaction is important to us. We stand behind the quality of our products and aim to provide a fair, transparent refund process. Please review the policy below carefully to understand how returns and refunds are handled.

30-Day Refund Policy

We offer a 30-day refund policy, which means you have 30 days from the date of delivery to request a return or refund.

To be eligible for a refund, your request must meet the conditions outlined in this policy.

Eligibility for Returns & Refunds

A return or refund may be approved if:

  • The item arrived damaged or defective

  • You received the wrong product

  • The item was missing from your order

  • The product was unused, unopened, and in its original packaging

All refund requests are reviewed on a case-by-case basis to ensure fairness and quality control.

Non-Refundable Items

For safety, regulatory, and hygiene reasons, the following items are not eligible for refunds or returns:

  • Opened or used products

  • Products with broken seals or altered packaging

  • Items damaged due to misuse or improper storage

  • Orders placed incorrectly by the customer (wrong product or quantity)

  • Clearance or promotional sale items (unless damaged or defective)

How to Request a Refund

To initiate a refund request, please contact us within 30 days of delivery and include:

  • Your order number

  • A brief explanation of the issue

  • Clear photos or videos (if the item arrived damaged or incorrect)

📧 Email: sales@officialdmtcarts.com
📞 Phone: +1 (310) 596-7114 | +1 (629) 285-5046

Our support team will respond within 24–48 business hours.

Return Process

If your refund request is approved:

  • You may be asked to return the item (if applicable)

  • Return shipping instructions will be provided

  • Items must be returned in original condition and packaging

Customers are responsible for return shipping costs unless the error was on our end.

Refund Processing Time

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued back to the original payment method

  • Processing times may vary depending on your bank or payment provider

You will receive confirmation once your refund has been completed.

Exchanges

If you received a defective or incorrect item, we may offer an exchange instead of a refund, depending on availability. Exchanges are processed quickly to minimize inconvenience.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check with your bank or payment provider

  2. Allow additional processing time

  3. Contact our support team for assistance

We’re here to help resolve any issues promptly.

Final Note

Dutt Pack reserves the right to refuse refunds that do not meet the conditions outlined in this policy. This policy exists to protect both our customers and the integrity of our products.

Thank you for choosing Dutt Pack. We appreciate your trust and support.